1. Who We Are
RDP-FAST ("we", "us", "our") provides Windows RDP, Windows VPS and offshore hosting services at rdp-fast.com. This policy explains what information we collect, why, and how it is handled.
2. Information We Collect
To provide and bill for our services, we collect:
- Contact information: name, email address, and any contact details you provide when creating an account or contacting support (including via ticket, WhatsApp, Telegram, or live chat).
- Billing information: transaction records processed through PayPal, Binance, Wally, or cryptocurrency payments. We do not store your full card or wallet credentials — these are handled directly by the payment provider.
- Service data: the IP address, username, and configuration of the RDP/VPS/hosting service assigned to you.
- Support communications: messages you send us for troubleshooting or account requests.
3. How We Use Your Information
- To create, deliver, and manage your RDP, VPS, or hosting service.
- To process payments and renewals.
- To respond to support requests.
- To detect and prevent abuse of our services (see our Acceptable Use & Report Abuse policy).
4. What We Don't Do
- We do not sell your personal information to third parties.
- We do not access the private files or data stored on your RDP/VPS user account, except when required to investigate a reported abuse of our Acceptable Use Policy, or when required by law.
5. Data Retention
We keep account and billing records for as long as your account is active, and for a reasonable period afterward as required for accounting, legal, or dispute-resolution purposes.
6. Your Rights
You can request access to, correction of, or deletion of your personal data by contacting us through your client area or via support ticket.
7. Contact
Questions about this policy can be sent through our contact form or via support ticket in the client area.
